Privacy Policy
INTRODUCTION; SCOPE
PERSONAL INFORMATION
NON-PERSONAL INFORMATION
COOKIES AND OTHER TECHNOLOGIES
IP ADDRESSES
SOCIAL NETWORK AND INTERACTIVE TOOLS
SECURITY
ACCESS
RETENTION
USE OF SITE BY CHILDREN
UPDATES TO THIS PRIVACY STATEMENT
CONTACTING US
INTRODUCTION; SCOPE
Absolute Wi-Fi Solutions (“Absolute Wi-Fi,” “us,” or “we”) has created this Privacy Statement to inform you about how we collect, use and disclose information.
This Privacy Statement applies to information collected through this website and any mobile sites, applications, widgets, and other interactive features that link to this Privacy Statement (the “Site“). Except as specifically provided below, this Privacy Statement does not apply to information collected by Absolute Wi-Fi by or through any other means, such as information collected offline.
PERSONAL INFORMATION
Collection of Personal Information. “Personal Information” is information that can identify you such as name, postal address (including billing and shipping addresses), telephone number, e-mail address, credit card number, and user name.
Use of Personal Information. We may use Personal Information:
- for the purposes for which you specifically provided it including, without limitation, to enable us to respond to your inquiries and process and fulfill your requests;
- to send you information about your relationship or transactions with us;
- to tell you about products, services, programs, and offers that we believe may be of interest to you via e-mail, telephone or postal mail.
- for our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns;
- to complete and fulfill your order, or otherwise provide you with products or services, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service.
- to comply with applicable laws and regulatory requirements.
Sharing Personal Information. We may disclose your Personal Information:
- card processing, collections, auditing, training, and other similar services. (These third parties will be supplied with, or have access to, your Personal Information for the purpose of providing these services to us or on our behalf);
- as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain, or protect the safety or security of individuals.
NON-PERSONAL INFORMATION
Collection of Non-Personal Information. “Non-Personal Information” is any information that does not reveal your specific identity, such as:
- Browser information
- Information collected through cookies, pixel tags and other technologies
- Demographic information and other information provided by you or our Independent Sales Representatives
- Aggregated information
We and our third-party service providers may collect Non-Personal Information in a variety of ways. For example, we
- collect information such as your computer type (Windows or Macintosh), screen resolution, operating system version and Internet browser type and version.
- collect demographic information, such as your location, education, profession, age, gender, as well as other information, such as your hobbies and special interests when you voluntarily provide this information to us. Unless combined with Personal Information, this information does not personally identify you or anyone else.
Aggregating information. We may aggregate Personal Information so that the aggregated information does not personally identify you or anyone else, such as by using Personal Information to calculate the percentage of our customers who live in a particular area. In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your geographical location). If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.
Use and Sharing of Non-Personal Information. Because Non-Personal Information does not personally identify you, we may collect, use and disclose Non-Personal Information for any purpose.
COOKIES AND OTHER TECHNOLOGIES
Cookies: We and our third-party service providers may use “cookies” on the Site. Cookies allow a web server to transfer data to a computer for recordkeeping and other purposes. We use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of the Site. We also allow vendors to use cookies on our website. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies.
Pixel tags and other technologies: Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. However, in contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on website pages. We may use clear GIFs (also known as web beacons, web bugs or pixel tags) in connection with the Site to, among other things, track the activities of our Site visitors and compile statistics about Site usage and response rates. We and our third-party service providers also may use clear GIFs in HTML-formatted e-mail messages to help us track e-mail response rates, measure the success of our marketing campaigns, and identify when our e-mails are viewed or forwarded.
Site Analytics:
Absolute Wi-Fi may work with third-party service providers who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Site.
Widgets, Applications and similar technologies. If you choose to utilize technology provided by us (such as a widget), any Personal Information or other information you make available through such technology may become available publicly, for example, through social media and other websites and platforms on which you may make the applicable technology available. In addition, some technology may have the capability to be distributed “virally” in other locations (for example, a friend or a customer of yours may post the widget that contains your information to his or her blog). Absolute Wi-Fi is not responsible or liable for the collection, use or disclosure of Personal Information and/or other information that is made publicly available.
IP ADDRESSES
How We Collect IP Addresses
Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).
An IP Address may be identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.
How We Use and Disclose IP Addresses
We may use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, detecting fraud, and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information. Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.
SOCIAL NETWORK AND INTERACTIVE TOOLS
Certain features on our Site may give you an opportunity to interact with us and others. These may include blogs, message boards, messaging functionality, chat functionality, and creating community profiles. When you use these features you should be aware that any information you submit, including your name, location and e-mail address, may be publicly available to others. We are not responsible for any information you choose to submit through these interactive features and we strongly discourage you from disclosing any sensitive Personal Information (such as health or credit card information) through these features. If you use these features, your Personal Information may remain on the Site even after you cease use of the Site.
SECURITY
We use reasonable organizational, technical, physical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact Us section below.
ACCESS
If you would like to review, correct, or delete Personal Information that has been previously provided to us, you may contact us as set out in the Contact Us section below. In your request, please make clear what information you would like to have changed. We will endeavor to respond as soon as reasonably practicable, and in no event no later than 30 days from the time we receive your request. We may, however, seek an extension of an additional 30-day period if:
- meeting the initial 30-day time limit would unreasonably interfere with our business operations and procedures;
- the time required to undertake any consultations necessary to respond to the request would make the initial 30-day deadline impracticable to meet;
- you do not give us sufficient detail to enable us to identify the record containing your personal information, or
- a large amount of Personal Information is requested or must be searched.
We also may extend the initial 30-days for a period of time necessary for us to be able to convert Personal Information into an alternative format. In all cases, should we need to extend the time limit beyond the initial 30 days, we will provide you with a notice of extension, advising you of the new deadline, the reasons for the extension, and your right to complain about the extension to the appropriate Privacy Commissioner.
RETENTION
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or allowed by law.
USE OF SITE BY CHILDREN
The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals not provide Personal Information through the Site.
UPDATES TO THIS PRIVACY STATEMENT
From time to time we may change this Privacy Statement. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Privacy Statement was last revised. Any changes to this Privacy Statement will become effective when we post the revised Privacy Statement on the Site. Your interaction with us following these changes means that you accept the revised Privacy Statement.
CONTACTING US
If you have any questions about this Privacy Statement, please contact us by e-mail at info@absolutewifi.com, or by regular mail at 104 Heldon Court, Kelowna BC V1Z 3S5 attention: Chief Privacy Officer. Because e-mail communications are not always secure, please do not include sensitive information in your e-mails to us.